If for whatever reason you have a complaint that you would like resolved or acknowledged by British Gas, you can communicate this in a number of ways. This number will help you with a wide range of queries, including topping up, changing from pay as you go to direct debit and using emergency credit. If you can't get it resolved simply, British Gas customers who have prepayment meters can use the number 03 for any queries related to Pay As You Go billing. Having problems topping up your prepayment meter? You can follow our step by step guide which details the most common issues people have with topping up and could save you having to wait on the phone. In addition to the more everyday aspects of running your energy account, you can also book a boiler service and sign up to the British Gas Rewards loyalty scheme. Managing and paying your bills, monitoring energy usage, submitting meter readings and requesting a smart meter can all be done through My Account. My Account with British Gas is the online gateway to all British Gas domestic services. If you can’t find the time to phone when the lines are open, use the My Account service on the British Gas website. Bear in mind that the British Gas contact number for account enquiries is not open 24 hours a day. If you're an existing customer and your query is directly linked to your account, the above number is your first port of call. Lines are open Monday to Friday from 9 a.m. Ad British Gas Contact Number: Existing Customers General Enquiriesįor all enquiries that you may have regarding your existing account, such as querying a bill or changing the way you pay your bills, the number for British Gas account enquiries will be helpful.
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